Freshdesk vs. Freshservice

Jess_Born · October 17, 2025, 7:48pm

Hello all,

RepairShopr may have finally dropped the straw that broke the camel’s back this week. Without getting too far into the weeds we’re beginning a serious exploration of what it costs in money, time and debt to transition.

The one question I currently have is that all Freshworks integration has been spoken about as connecting to Freshdesk. The Fresh-product we’re most interested in, however is the ITMS platform, FreshService. IF your integrations will play with both platforms the same, I think we may start our transition near the first of the year, if we do so. .

Jess Born - Support Manager

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608.838.6650 Ext 607

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David_Muszynski · October 17, 2025, 7:59pm

I will file a feature request with the dev team as I don’t know what’s currently in the works as far as API integrations.

As per our last few meetings we are still looking at adding the following features to CheckIn to help alleviate the need for a full ticketing system for some of our clients:

2 way communications built in
Task list management
Time tracking
Canned responses

Does this sound like it would cover the majority of what you use ticketing for?

Thanks,
David M - CheckIn Support

Jess_Born · October 17, 2025, 8:15pm

Pretty much; we’d mostly like transparency and reference between the two; for example a customer calls us and a service person makes a ticket and schedules an appointment. WHen the customer comes in, being able to link a new SRO to the existing ticket, in this situation, or for a walk in, to have an SRO create a new ticket in FreshWhatever. We’d ideally like this behavior for quotes orders and invoices, too. For checkin to be able to link document types to tickets and to have those types create tickets.